Shipping Policy
Order Confirmation
Once your order is confirmed, it will be shipped as per the below schedule.
- Deliveries -We use DPD or Fastway as our Delivery partners. These Delivery companies only deliver between Monday to Friday. (Excluding Bank Holidays). For Orders placed before 9 pm from Mon to Thursday will be delivered in the next 48 hours. Orders placed after 9 pm on Thursday will be collected by courier companies on and Delivery will happen on Monday as delivery companies do not work on weekends.
- You will receive a shipment confirmation via email from info@miniindia.ie once it is completed.
Order Live Tracking
Once your order is shipped, you will receive a tracking number in your email.
Logistic Provider |
DPD |
Delivery Concerns
If you face any problems with a delivery, please contact info@miniindia.ie
It is important for you to ensure self-availability to receive the order at the time of delivery.
Reasons for delivery failures:
- You provided the wrong phone number or address for delivery
- You are busy and your phone is not answered
- There is a mistake in the address for delivery that was provided
- The address for delivery is not reasonably accessible
- The address for delivery cannot safely be accessed
- There is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
- Unavailability of the person at the address for delivery to accept delivery (if signature is mandatory).
Note: Re-delivery will be chargeable in the above-mentioned cases.
Damages
Miniindia.ie takes care of any damages or lost items during shipping. If you received your order damaged, please contact us immediately with images at info@miniindia.ie
Follow these steps to report the same:
- Take pictures of the damaged items.
- Send us an email to info@miniindia.ie, with your order no and pictures of the damaged items.
Note:
Free Delivery and Weight Restrictions
- We provide free delivery over €30.00 (terms & conditions apply) across the Republic of Ireland and N Ireland (Vouchers, Refunds do not apply to this threshold and it is exclusive of any discounts applied). Weight of 1 delivery box should not be more than 30kg, in case this exceeds, there are 2 options, one if the delivery value is more than 60 euro, then 2nd box is free else there is charge of €7.99 is applicable.
- If your order is updated (due to any of the reasons mentioned below) and the order value drops below the free shipping threshold, the shipping charges of €7.99 will be applicable to the order. You may add more items to the order to avail free shipping. Your order may be updated due to the following reasons: The item is out of stock / Item is past best before date / Item is no longer required by the customer. In this case, you will be informed by an email or phone call from our team.
- Refund Vouchers and Gift Vouchers are exempted from the Free Delivery threshold.